SMS Privacy Policy

Blackjack Express, Inc.  |  Effective Date: August 5, 2026

Message frequency varies. Message and data rates may apply.
Reply HELP for help. Reply STOP to cancel.

Blackjack Express, Inc. (“Blackjack Express,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text messaging services.

By providing your mobile telephone number and opting in to receive text messages from Blackjack Express, you acknowledge the practices described in this policy.

Our SMS Terms and Conditions are available at https://www.blackjackexpress.biz/terms/.

1. INFORMATION WE COLLECT

When you communicate with Blackjack Express by SMS or provide your telephone number for text messaging, we may collect:

  • Your name;
  • Your mobile telephone number;
  • The content of messages you send to us;
  • Your messaging preferences;
  • Records of your consent to receive messages, including the date, time, and method by which consent was given;
  • The date, time, and delivery status of messages;
  • Information relating to your shipment, load, account, service request, or business relationship with Blackjack Express; and
  • Other information you voluntarily provide during your communications with us.

We may collect this information through our website, business forms, service agreements, telephone conversations, email communications, direct interactions with our personnel, or when you initiate or respond to a text message.

2. HOW WE OBTAIN YOUR CONSENT

Blackjack Express sends text messages only to individuals who have affirmatively opted in to receive them. We obtain consent through the following methods:

  • Customer, carrier, or vendor onboarding paperwork and service agreements that include a distinct SMS consent authorization;
  • Verbal consent provided during a telephone conversation with our dispatch, customer service, or operations personnel, which is recorded in our systems; and
  • A text message that you initiate to a Blackjack Express telephone number.

At the point of opt-in, we disclose the program name, the types of messages that will be sent, that message frequency varies, that message and data rates may apply, and the STOP and HELP instructions. We maintain records of each opt-in.

Consent to receive promotional text messages is never a condition of purchasing goods or services or of doing business with Blackjack Express.

3. HOW WE USE SMS INFORMATION

Blackjack Express may use your mobile information to:

  • Respond to questions and customer-service requests;
  • Coordinate freight, carrier, pickup, delivery, and shipment-related activities;
  • Provide scheduling, status, delay, confirmation, and operational updates;
  • Communicate regarding accounts, invoices, documentation, claims, or service issues;
  • Send information that you have specifically requested;
  • Maintain records of consent, messaging preferences, and opt-out requests;
  • Protect against fraud, misuse, security incidents, or unlawful activity;
  • Comply with legal, regulatory, carrier, and telecommunications requirements; and
  • Send promotional or marketing messages when you have separately provided the consent required by law.

Where required by law, agreeing to receive promotional text messages is not a condition of purchasing goods or services.

4. MOBILE INFORMATION AND THIRD-PARTY SHARING

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Blackjack Express does not sell, rent, or share your mobile telephone number, SMS opt-in information, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

Information may be provided to service providers that assist Blackjack Express with operating its communications systems, delivering messages, providing technical support, maintaining records, or performing other services on our behalf. These providers may use the information only as necessary to perform services for Blackjack Express and must protect the information appropriately. The only third parties with access to text messaging opt-in data and consent records are the messaging platform providers and telecommunications aggregators that deliver messages you have consented to receive, and they may use that information solely to deliver those messages on our behalf.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with any third party for that third party’s own marketing or promotional purposes. SMS consent is specific to Blackjack Express and is not transferable to another business or organization.

We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect the rights, safety, property, or legal interests of Blackjack Express or others.

5. MESSAGE TYPES AND FREQUENCY

Messages from Blackjack Express may include conversational, customer-service, account-related, freight-coordination, shipment-status, pickup, delivery, scheduling, operational, or other business communications.

Promotional messages will be sent only when appropriate consent has been obtained.

Message frequency varies depending on your interactions with Blackjack Express, the services you receive, and the communications you request. You may receive multiple messages concerning a single shipment, service request, or business transaction. Typical volume is approximately 2 to 10 messages per shipment or service request.

Message and data rates may apply according to the terms of your wireless service plan. Wireless carriers are not responsible for delayed or undelivered messages.

6. OPTING OUT OF TEXT MESSAGES

You may withdraw your consent and stop receiving text messages at any time by replying STOP to a message from Blackjack Express.

We also honor the following opt-out keywords: STOP, CANCEL, END, QUIT, UNSUBSCRIBE. You may resume messages at any time by replying START or UNSTOP.

You may also use other reasonable language indicating that you no longer wish to receive messages, or contact Blackjack Express directly using the contact information below.

After submitting an opt-out request, you will receive one final message confirming that your request was received. That confirmation message will not contain marketing or promotional content. We will process opt-out and consent-revocation requests as required by applicable law.

Opting out of SMS communications does not prevent Blackjack Express from contacting you through other permitted methods when necessary to provide requested services, fulfill contractual obligations, or comply with applicable law.

7. REQUESTING ASSISTANCE

For assistance with text messaging, reply HELP to a message from Blackjack Express or contact us at:

Blackjack Express, Inc.
977 Lakeview Parkway, Suite 140
Vernon Hills, Illinois 60061
Phone: (847) 438-0242
Email: [email protected]
Website: https://www.blackjackexpress.biz

8. DATA RETENTION

Blackjack Express may retain mobile telephone numbers, message records, consent records, opt-out requests, and related information for as long as reasonably necessary to:

  • Provide services and maintain business records;
  • Document compliance with consent and opt-out requirements;
  • Resolve disputes or respond to complaints;
  • Prevent unauthorized or unwanted messaging;
  • Enforce agreements; and
  • Satisfy legal, regulatory, tax, accounting, or carrier requirements.

Information that is no longer reasonably necessary will be deleted, anonymized, or securely disposed of in accordance with our record-retention practices.

9. DATA SECURITY

Blackjack Express uses reasonable administrative, technical, and organizational measures designed to protect mobile information from unauthorized access, disclosure, alteration, misuse, or destruction.

No electronic communication or storage system can be guaranteed to be completely secure. Users should avoid sending highly sensitive information, including passwords, payment-card information, Social Security numbers, or other confidential information, through SMS.

10. YOUR PRIVACY CHOICES

You may contact Blackjack Express to:

  • Ask whether we maintain mobile information associated with you;
  • Update or correct your contact information;
  • Change your messaging preferences;
  • Withdraw your consent to receive text messages; or
  • Ask questions about how your SMS information is handled.

Certain information may be retained when required for legal, security, compliance, or recordkeeping purposes.

11. ELIGIBILITY AND CHILDREN’S PRIVACY

You must be at least 18 years of age to provide consent to receive text messages from Blackjack Express.

Blackjack Express’s SMS services are intended for business customers, carriers, service providers, job applicants, and other adults interacting with our company.

We do not knowingly use our SMS program to collect personal information from children under 13. Anyone who believes that a child has provided information through our messaging services should contact us so that we can review and appropriately address the matter.

12. CHANGES TO THIS SMS PRIVACY POLICY

Blackjack Express may update this SMS Privacy Policy periodically to reflect changes in our messaging practices, services, legal obligations, or carrier requirements.

The revised policy will be posted on our website with an updated effective date. Continued participation in our SMS program after an update will be governed by the revised policy, subject to any additional consent required by law.

13. CONTACT US

Questions, requests, or concerns regarding this SMS Privacy Policy may be submitted to:

Blackjack Express, Inc.
977 Lakeview Parkway, Suite 140
Vernon Hills, Illinois 60061
Phone: (847) 438-0242
Email: [email protected]
Website: https://www.blackjackexpress.biz

This SMS Privacy Policy is published at https://www.blackjackexpress.biz/privacy/.